Why Most Digital Projects Fail After Go-Live
Most digital projects don’t fail because the technology was wrong.
They fail because everyone assumed the work was done once the system went live.
A Year of Building Better Systems — And What Comes Next
To everyone we’ve worked with this year — thank you for the trust, the openness, and the willingness to do the unglamorous work that actually makes a difference.
We’ll see you in the new year. Steady, clear, and ready to build.
Flagship Thought Leadership
Why Scalable Businesses Don’t Rely on Hustle — They Rely on Systems
HR Doesn’t Fail Because of People — It Fails Because of Systems
HR teams are often judged on outcomes they don’t fully control.
The Hidden Bottleneck in Recruitment Growth
Most recruitment agencies don’t struggle to win business. They struggle to deliver at scale without friction
Why Scalable Systems Are Designed, Not Bought
Most organisations don’t set out to build fragile systems.
They buy reputable platforms, work with capable people, and make sensible decisions at the time.
Yet, as the business grows, cracks begin to appear.
Reporting becomes harder to reconcile. Processes rely more heavily on individuals. Changes take longer than expected. What once felt flexible now feels constrained.
This is not a technology failure. It is a design gap.
Salesforce Agentforce & Data Cloud — What This Means for Business Leaders
Salesforce’s ongoing expansion of Agentforce and Data Cloud represents more than another product update. It signals a shift in how enterprises should think about CRM platforms: from systems of record to systems of intelligent action. For leadership teams, these enhancements are not just technical news — they have strategic implications for operational confidence, data governance, […]
Debugging the Human Element: When Recruiter Behaviour Breaks Perfect Code
Every developer knows the feeling: you’ve finally shipped a flawless build.
The automation fires perfectly in staging, the test coverage is airtight, and every workflow behaves exactly as designed. Then — within a day of going live — a recruiter manages to break it.
The Unsung Art of QA: A Developer’s Secret Weapon
Perfection isn’t an accident — it’s tested
Building Recruitment-Smart Automation: Lessons from the CRM Frontline
At JSBC Labs, we’ve learned that recruitment-smart automation starts with empathy — understanding why recruiters do things, not just what they do. The difference between a system that irritates and one that empowers usually comes down to whether it reflects the recruiter’s daily rhythm.
