Insights
Ideas for systems that work in the real world.
Practical perspectives on Salesforce, integration, enterprise architecture and the disciplined use of AI.
Featured perspective
AI & Automation · 5 min read
AI does not fix a broken process
Automation can make a business faster. It can also make a bad process fail at greater speed. The difference is the work done before the technology arrives.
Read the articleLatest thinking
More from JSBC Labs
The integration is the product
Customers experience one business, not a collection of platforms. Your integration architecture decides whether that experience feels connected or fragmented.
Salesforce should follow the business—not the demo
A polished demonstration can sell a feature. A successful platform must support the real operating model, including its difficult edges and exceptions.
Salesforce daily archive
Two years.
One note per day.
Explore 730 retrospective notes covering Salesforce architecture, development, seasonal releases and platform operations.
Browse the complete archive