Automate This! — Power Up Your Einstein Bot with Flow
Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Brandon Van Galder uses an Omni-Channel flow to route and re-route incoming chats to multiple queues based on agent availability.
What is a Salesforce Administrator?
Salesforce has become the go-to customer relationship management (CRM) solution for businesses of all sizes. Behind the scenes, there is a dedicated professional who ensures the smooth functioning of Salesforce, optimizes its capabilities, and supports the entire organization’s CRM efforts. That professional is the Salesforce Administrator.
Reactive Screen Components (Beta) | Learn MOAR Summer ’23
In Summer ’23, admins can start taking advantage of reactivity with reactive formulas. Read this blog post to learn why reactive screens will transform the screen-building game for Flow and for the Salesforce platform as a whole.
